Northcote at Home – Gourmet Boxes
Frequently Asked Questions
When do you release boxes?
We release boxes several weeks in advance. We send an email to our database to advise our subscribers when the next batch of gourmet boxes go on sale. Sign up here and save [email protected] to your email address book to make sure you don’t miss any updates.
Can I order over the phone?
Ordering is strictly through our website only.
Any specific queries should be directed to [email protected] as our phone lines can be very busy. We will reply to all emails as soon as possible – your patience is appreciated while we have a smaller reception team than usual.
I’ve missed out on ordering a box – will there be more going on sale?
Our gourmet boxes will continue for the foreseeable future. Boxes are freshly prepared by Lisa and a small brigade each week. Our main aim is to deliver a first class product which allows us to release a restricted number each week. The demand is high and if you have been unable to secure a box, we will be releasing more boxes very soon.
Has my order been successful?
If you were shown an order number on screen after you placed your order, this means it is registered in our system and has been successful and you should receive a confirmation email. If you do not receive it, please see below.
I’ve not received my confirmation email
Please check your spam/junk folders – emails will arrive from [email protected] If you haven’t received it, contact [email protected] with your name and order number and we will resend the confirmation email which contains the delivery information.
Am I able to cancel my order?
Once your order is confirmed, we are unfortunately not able to cancel or make any changes to your order.
At the moment we are unfortunately unable to make any changes to the boxes. Please read the allergens for each dish carefully before ordering.
Do you offer dietary alternatives?
At the moment we are working with a much smaller team, producing as many high quality boxes each week as we can. Therefore we are unable to offer any alternatives to the advertised boxes at the moment, but vegetarian boxes and other options are future considerations.
How environmentally-friendly is your packaging?
All of our gourmet box packaging has been carefully chosen to be as environmentally-friendly as possible whilst protecting the food items and keeping them at their very best. The outer boxes are made of strong & robust cardboard which can be reused, while the Woolcool 100% natural wool insulation is biodegradable, sustainable, recyclable and reusable. The gel ice packs are reusable and 100% recyclable, plastic domed lids are compostable and the cardboard elements of the inner and outer packaging can be reused or recycled. The additional plastic packaging may also be recyclable – please check the household waste guidelines on recycling for your local area.
How much cooking will I need to do?
Some dishes will simply need plating to enjoy. Hot courses will require basic reheating or cooking and simple instructions will be supplied in your box.
How long will my box last?
The contents of your box can are best enjoyed within two days. We recommend that you refrigerate the box contents as soon as possible, except for the bread and any pots of oil.
How does delivery work?
The box will be delivered by our couriers APC Overnight to the address you provided between 8am and 6pm. If you are not going to be in you can send instructions for APC to deliver to a neighbour or leave your box in a safe place, however we recommend refrigerating the contents as soon as possible.
Where do you deliver to?
Delivery is nationwide across England, Scotland and Wales. Some addresses in the Scottish Highlands may be delivered a day later. These postcode areas include AB37, 38, 41-56, IV21-28, 40, 52–54, KW1–14, PA34-40, PH30–41, 49, 50.
What time will my delivery arrive?
Your box should be delivered between 8am and 6pm and you will receive communication from APC with a 2 hour delivery window. If for any reason you do not receive your box by 6.00pm, please call the APC helpline as soon as possible on 0800 373737 with your tracking id so they can help locate your box and get it to you as soon as possible.
If you have any further questions, the best way to contact us is by email: [email protected] This inbox is monitored during office hours.
Our phone lines can get very busy and we have a smaller team than usual on site to deal with telephone calls during closure.