Northcote at Home
Frequently Asked Questions
When can I order a box?
Orders open at noon on Tuesdays, 10 days in advance of the collection/delivery date and close at noon 3 days before at the latest. Please be aware that boxes may sell out before orders close as there are a limited number available each week. All orders are subject to availability.
How does delivery work?
Your box will be carefully packed and chilled using environmentally-friendly Woolcool products. The box will be delivered by our couriers APC Overnight to the address you provided between 8am and 4pm. Please make sure someone is at the address to accept the delivery as the items need to be refrigerated on arrival.
Where do you deliver?
Delivery is nationwide across England, Scotland and Wales. Some addresses in the Scottish Highlands may be delivered a day later on Saturday. Please call us for further details.
What time will my delivery arrive?
Your box should be delivered between 8am and 4pm. If your box hasn’t been delivered by 4pm please call us on 01254 240555 with your order number.
Am I able to cancel my order?
Once your order is confirmed, we are unfortunately not able to cancel or make any changes to your order.
How does collection work?
You will be given a time and the collection point is in Northcote’s rear car park, which is the first entrance from the A59 turn off. When you arrive simply call 01254 240555, quoting your name and reference number and a member of the team will bring your Northcote meal box to your car.
How much cooking will I need to do?
Some dishes will simply need plating to enjoy. Hot courses will require basic reheating or cooking and simple instructions will be supplied.
How long will my box last?
We recommend the contents of your box can be enjoyed within two days of collection or delivery. It is importat that you refrigerate the box contents as soon as possible.
At the moment we are unfortunately unable to make any changes to the boxes. Please read the allergens for each dish carefully before ordering.
I have a question about my box – who can I ask?
Please call our reception team with any questions on 01254 240555 between 8am and 6pm. You can also email us: email@example.com. Please note we are currently closed on a Monday and Tuesday.